‘Holding the space’ when things get overwhelming

Everyone working in suicide prevention experiences times when we simply do not know what to say.  

When faced with complex and emotionally charged situations, events can feel overwhelming. We can become uncomfortable and want to find ways to alleviate our personal fears. This discomfort can lead to rushing into responding or giving unwanted advice.

 These uncomfortable moments can feel daunting, but they also offer an opportunity for meaningful connection. Rather than focusing on finding the “right” words or immediate solutions, practice ‘holding the space’. 

Your response doesn't have to be eloquent, just empathetic—it is okay just to be present, listen non-judgmentally, and allow the person to feel.

Moments of deep discomfort are part of the healing process. While these experiences may feel unsettling, holding space for emotions and waiting out the discomfort can be a powerful way to strengthen your connection. At a deeper level, it shows the other person that you will stick with them even when things get tough. 

Not every challenging moment requires a solution or action. Instead, prioritising presence, empathy, and patience can foster trust and understanding, helping individuals feel supported in their journey.

At the same time, it is crucial to recognise that you don’t have to manage these challenges alone. You can turn to trusted colleagues, supervisors, or peer networks for support, consultation, or debriefing, which can provide valuable perspectives and emotional relief. 

Self-care and professional supports are not just “nice to have” but essential for sustaining yourself in the demanding and rewarding work of suicide prevention. By leaning on your team and taking time to care for yourself, you build the resilience needed to remain present for the people you support.